4-Person Hot Tub – 13 Jets & LED Lighting

Return and Refund Policy

1. Introduction

Zaventrax LLC is committed to delivering high-quality products and ensuring customer satisfaction. This Return, Refund, and Cancellation Policy explains the conditions under which orders may be returned, refunded, or cancelled when shopping on our website.

2. Eligibility for Returns

Products purchased from Zaventrax are eligible for return within thirty days of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition in which they were received. Returns that do not meet these conditions may not be accepted.

3. Return Request Process

To initiate a return, customers must contact the Zaventrax support team with their order number and relevant details. Once the request is reviewed and approved, return authorization instructions will be provided.

4. Return Shipping Address

Approved returns must be shipped to the return address provided by our support team at the time of authorization. Customers should not send products back without prior approval to avoid delays or rejection of the return.

5. Return Shipping Costs

Customers are responsible for covering return shipping costs unless the return is a result of a defective product, damaged item, or an incorrect order shipped by Zaventrax LLC. In such cases, we will assist with a replacement or refund as applicable.

6. Refund Eligibility

Refunds are issued only after the returned product has been received and inspected by our team to ensure it meets the return eligibility requirements.

7. Refund Method

Approved refunds will be processed using the original payment method used at the time of purchase. Zaventrax LLC does not offer cash refunds or alternative payment methods.

8. Refund Processing Time

Once a returned item has been received and approved, refunds are typically processed within seven business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

9. Partial Refunds

In certain cases, partial refunds may be issued for items that are returned in a condition different from how they were originally sent, including items with missing components or signs of damage not caused by shipping.

10. Order Cancellation

Orders may be cancelled only if they have not yet been shipped. Customers must contact our support team as soon as possible to request an order cancellation. Once an order has been shipped, it can no longer be cancelled and must follow the return process instead.

11. Defective or Incorrect Items

If a customer receives a defective, damaged, or incorrect product, they should contact the Zaventrax support team immediately. We will evaluate the issue and offer a replacement or a full refund where applicable.

12. Non-Returnable Items

Certain products may be non-returnable due to hygiene, safety, or regulatory reasons. Any such items will be clearly identified on the product page at the time of purchase.

13. Customer Support

For questions, assistance, or requests related to returns, refunds, or cancellations, please contact us using the information below.

Business Name: Zaventrax LLC
Address: 16200 Bowling Green Rd, Rockfield, KY 42274, United States
Phone: +1 270-874-4842
Email: support@zaventrax.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM