At Zaventrax, we take pride in offering premium-quality luxury hot tubs and accessories. Your satisfaction is important to us. This Refund and Return Policy outlines the terms under which you can request returns, replacements, or refunds for your purchases.
You may request a return within 30 days of receiving your order if the product is unused, undamaged, and in its original packaging.
To be eligible for a return, please ensure:
The product is in new condition.
All original tags, manuals, and accessories are included.
Proof of purchase (order confirmation or receipt) is provided.
Customized or special-order items are not eligible for return unless they arrive damaged or defective.
To initiate a return, please contact our support team via email or phone. Our representatives will provide return instructions and a return authorization number.
Once your item is received and inspected, we will notify you of the approval or rejection of your return.
Contact Details:
Email: support@Elyventra.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA
Approved refunds will be processed to your original method of payment within 5–10 business days after we receive the returned item.
Please note:
Shipping costs are non-refundable.
If your order included free shipping, the actual shipping cost may be deducted from your refund.
In case of defective or incorrect items, Zaventrax covers the return shipping charges.
If your order arrives damaged or defective, please contact us within 7 days of delivery. We may request photos or videos of the issue for verification. Once confirmed, we will arrange for a replacement or a full refund at no extra cost.
For safety and hygiene reasons, the following items are non-returnable:
Used or installed hot tubs
Opened water treatment or cleaning products
Gift cards or promotional items
If you wish to exchange your product for a different model or variant, please contact our support team. Exchanges are subject to stock availability and price differences, if any.
Orders may be canceled within 24 hours of placement before shipment. Once the order has been shipped, the standard return process will apply.
For any questions related to returns, refunds, or exchanges, reach out to our customer service team:
Email: support@zaventrax.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA
Zaventrax reserves the right to update or modify this Refund and Return Policy at any time. Updates will be posted on this page with the latest revision date.