Welcome to Zaventrax. We are committed to providing a seamless and reliable shipping experience for all our customers. This Shipping Policy outlines how we process, handle, and deliver your luxury hot tubs and accessories across the United States.
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed, you will receive a confirmation email with shipping details and tracking information.
Zaventrax partners with reputable carriers to ensure safe and timely delivery of your products.
Estimated delivery time after dispatch is:
Standard Shipping: 5–10 business days
Freight or Large Item Delivery: 7–15 business days
Delivery times may vary depending on your location, carrier availability, and product type.
Shipping costs are calculated at checkout based on product weight, size, and destination. Occasionally, we offer free shipping promotions on selected items or order values.
Any additional delivery charges or surcharges will be clearly displayed before finalizing your purchase.
Once your order is shipped, a tracking number will be sent to your registered email address. You can use this tracking number to monitor your shipment’s progress until it reaches your delivery address.
For large items such as luxury hot tubs, curbside delivery or scheduled delivery may be required. Please ensure someone is available to receive and inspect the shipment upon arrival.
Customers are responsible for verifying the product condition at delivery. If visible damage is noticed, please report it immediately to the delivery personnel and contact our support team.
In the unlikely event of damage or loss during transit, please contact our support team within 7 days of delivery. We will coordinate with the shipping carrier to investigate and resolve the issue.
Zaventrax will either replace the damaged item or issue a refund once the claim is verified.
Currently, Zaventrax ships within the United States only. We do not offer international shipping at this time. Updates regarding global delivery options will be posted here when available.
Please ensure your shipping address is entered correctly during checkout. Zaventrax is not responsible for delays or additional costs due to incorrect or incomplete addresses.
If a package is returned to us because of an incorrect address or failed delivery attempt, the customer may be responsible for reshipping charges.
For any shipping-related inquiries, please contact our customer support team:
Email: support@zaventrax.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA
Zaventrax reserves the right to update this Shipping Policy to reflect changes in our shipping partners, delivery options, or business practices. All updates will be posted on this page with the latest revision date.